'We don't have gay flags on the street anymore'
TORONTO NEWS / Church Street business owners worry as another gay institution closes its doors
Andrea Houston / Toronto / Sunday, January 20, 2013
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After more than 20 years, the rainbow flags at Flatiron's, a flamboyant and unabashedly gay Church Street gift shop, will soon fly no longer. The store is closing its doors in March.

Owner Ted Genova, who plans to maintain his St Lawrence Market location on Jarvis Street, says Church Street business has been terrible. He blames gentrification, high rents and an apathetic community that refuses to fight to keep the Village queer.

“The community doesn’t really support the stores on Church Street anymore, does it? Look at Loblaws. It’s full of gay people shopping. That’s why Pusateri’s is suffering, and other stores are going out of business . . . I can’t afford to stay there anymore.”

Twenty years ago, things were different, he says. Residents, activists and businesses worked together to fight for rights, define a sexual liberation movement, and carve out a space in Toronto to call their own.

Genova was president of the local business association at the time, years before it became the BIA. He remembers a time when putting up a rainbow flag on a business was an act of rebellion. He says the gay community fought hard to stake a claim on the Church Wellesley Village. Now it’s slipping away, he says.
Flatiron's sales associate George Kozera shows off some of the rainbow Pride merchandise that is priced to clear. He says he is sad to see the Church Street institution close after more than 20 years.
(Andrea Houston)


“I’m the person who put the first rainbow flags on Church Street before there was a BIA,” he says. “I shepherded all that through. I love that community. I did a lot for that community, but that community does not support its businesses.

I see it all changing now. We don’t have gay flags up on the street anymore . . . When we had flags up, it was beautiful. The sunlight would shine through them and it looked like San Francisco. It was a happening place. Now the street looks awful.”

Church Street has become a vastly different place from those early days of the gay rights movement. Today, gay and lesbian people are largely safe living out and proud and have spread into every corner of Toronto. Meanwhile, gentrification and the condo boom have also had a lasting effect on the Village.

Genova sees the problem as a loss of community. He has watched small and gay-owned businesses be forced out by increasingly high rents only to be replaced with corporate chains and franchises.

And the signals have been there for the past five years, he says. Reither's German deli closed abruptly in March after 23 years and became David’s Tea. Zelda’s restaurant, which was for a long time seen as an anchor of the Village, moved to Yonge Street in 2009; its former home then stayed vacant for almost two years, only to reopen as Second Cup and Acme Burger. The Barn, another 20-year Church Street mainstay, cleared its dancefloor for the last time in August 2012. 

The Flatiron's Church Street location will close at the end of March.


“Something has happened to that street,” Genova says.

He admits the ongoing debate over whether the gay neighbourhood is dying is not new, but he insists the Village's demise is a reality.

“Look at Reither’s. That was a wonderful store. But they just raised the rent so high it was astronomical. Now what have we got? We have a tea-house franchise. It’s fine, I guess, but it’s nowhere near as interesting as the store that was there before . . . Those franchises are ruining our community.

“I paid $3,000 a month for that stinky basement under Woody’s. It’s a joke. It’s more expensive than a condo at Harbour Castle,” he says. 

Inside Flatiron’s, where all rainbow items are priced to clear, sales associate George Kozera remains upbeat. He prides himself on keeping the store's Pride spirit going all year. He knows most customers by name and keeps dog treats behind the counter. He says he is sad to see the shop close. Sweeping through it, he says, “It’s like a drag queen exploded in here!”

Sadly, the St Lawrence Market location will sell only a fraction of the gay paraphernalia, including the raunchy greeting cards found in the Church Street store. Genova plans to focus more on selling his Christmas merchandise.

Matthew Blackett is the publisher, creative director and one of the founders of Spacing, an urban landscape magazine. He says the Village will probably always be gay, but the concern is that it will become “corporate gay.”

“It’s the same thing happening with Little Italy, which is also a neighbourhood in Toronto that is hugely gentrified,” he says. “If you take the Italian out of Little Italy, it isn’t Little Italy anymore. And I think it’s the same with the gay village. You need to protect those communities and foster the culture that surrounds it.”
Matthew Blackett is the publisher of Spacing, a Toronto magazine that examines Canadian urbanism.
(Facebook)


Reg Lucas is the manager at the Church Street UPS store and a long-time Village local. He says the “gay identity” of the neighbourhood is slipping away, mainly because property owners are pricing community members out of their own community. “It’s sad,” he says. “I do believe the gay village will lose its identity, for sure. Eventually it won’t be called the ‘gay village’ anymore. It will just be the ‘Church Wellesley Village.’

“I think a lot of businesses are holding on until WorldPride in 2014 before relocating.”

David Wootton, manager of the Church Wellesley Village Business Improvement Area (BIA), agrees that Church Street rents are too high. He often says the Village is a victim of its own success. “I’d love to see more small, independent retail stores,” he has said. “Unfortunately, those small bric-a-brac gift stores just can’t afford to be on Church Street.”

But Liz Devine, president of Rainbow High Travel and co-chair of the BIA, says the rents on the strip have always been high compared to other downtown Toronto neighbourhoods. 

"This is not a new thing. What is new, and is requiring a fair bit of adjustment, is that the buying habits of our community have changed," she says. "There is far more competition than there used to be. More and more businesses are reaching out to the gay market. There is some really aggressive business marketing to LGBT people specifically."

Devine admits that the Village is changing rapidly, like it or not. "Certainly, since Loblaws came into town, business throughout the Village is down. Every single business is impacted by Loblaws directly or indirectly."

What’s happening on Church Street seems to be in keeping with other commercial markets in Toronto. Local real-estate firms are reporting that 2012 was a boom year for commercial properties, setting a record for both the number of deals done and the value of those deals.

Research firm RealNet Canada Inc found 1,984 asset sales of more than $1 million last year, for office, retail, hotel and industrial complex properties, The Globe and Mail reports. “These figures show the sector has undergone a speedy recovery in the last two years after transactions took a tumble in 2008, when credit dried up and companies were scaling back,” The Globe’s real-estate reporter Tara Perkins states.

John Kiru, the executive director of the Toronto Association of Business Improvement Areas, says the Church Wellesley Village is not an anomaly, noting that gentrification and soaring rents are a reality in every neighbourhood. Franchises and big-box chains are replacing small independent stores right across the city.

Loblaws opened in the former Maple Leaf Gardens on Nov 30, 2011.
(Andrea Houston (file photo))

Kiru says the most recent commercial property-values assessment shows an average increase of 24 percent over four years from 2008, throughout Toronto. Neighbourhoods with BIAs are typically assessed higher, he says. “There are some BIAs out there that will be facing a 118 percent assessment increase. The Village is not one of them. The Village has good numbers, but they are nowhere near as much as what’s happening in other areas.”

Assessments are used for taxation purposes. If the value of the property goes up, so does the rent, Kiru says. The increasing value of the Village as a retail and commercial district is incredibly positive to the business community, he says, adding that this will inevitably have an effect on the cultural fabric of a neighbourhood. Kiru agrees with Blackett: “corporate gay” is fitting.

“As neighbourhoods become destinations for people and tourism, the corporate world recognizes their value,” he says.

While some property owners try to rent to small, independent merchants in an effort to ensure a business "fits" the neighbourhood, Kiru says, others don't care about maintaining a specific cultural identity.

"[Some landlords] are just as content receiving their first and last months rent from a 'triple A' tenant, which these multi-nationals are, and you don’t have to worry about the rent coming in, or coming in late. There is two sides to the ledger.”

Ultimately, Blackett says, it’s up to the people who live in the Church Wellesley neighbourhood to fight to keep the Village queer and independent. “That’s what happened in Kensington. The community fought back,” he says. “Kensington took a strong stand against big-box stores coming in.”

That’s why it’s highly unlikely a Starbucks or McDonald's will ever nudge its way into the market, he says. “Look at how fiercely that’s protected in Kensington. That could be a model for the Church Wellesley Village.

“That being said, neighbourhoods and cities are organic in many ways, and they do change,” he says. “In the last decade we have seen the gay community moving west along Queen to create a new gay neighbourhood there, queer west, and that’s really great to see.”

Some say goodbye, others say hello

It’s not all bad news in the Church Wellesley Village. Just next door to Flatiron’s, a new gay-owned organic coffee shop called Fuel recently opened its doors.

Gary Taylor, who opened the business with his partner in the former home of Sweet Lulu, wanted a career change. He says he grew tired of selling lip-gloss and eye shadow to teenaged girls at the Sephora store in the Eaton Centre -- and his partner, Chester Wong, was just as weary in his job at the Apple Store.
Gary Taylor recently opened Fuel on Church Street with his partner. Fuel is a mostly organic, locally sourced coffee shop and health-food store with a community feel.
(Andrea Houston)


“Cosmetics and technology are really not things either of us are very passionate about, but we are both really passionate about healthy eating,” he says. “This is a labour of love for us. And we live across the street, so we are really part of this community.”

Taylor even provides lockers at the back of the shop so local joggers can stash their valuables while they take part in neighbourhood running groups. 

Fuel brews only coffee from 23 Degrees Roastery, an organic fair-trade company in North Toronto. Along with coffee, the smell of Taylor's homemade ginger ale lingers in the shop. He wants to add sandwiches, salads and chili to Fuel's menu.

“The whole idea for the shop is a friendly, healthy café with a community feel. It’s not completely organic, but pretty close,” he says. “And we are trying to keep the prices really low because we don’t believe that eating healthy should cost a premium.”

Further up the street, the York Medical Health Centre recently moved into Xtra’s former Church Street office. Stewart Watson, the medical professional liaison, says he has been gradually adding more doctors since the centre's soft opening in October.

The clinic is a one-stop shop with the capacity to serve 20,000 patients. There’s no need for referrals to various specialists in different locations. In one visit, patients can visit their family doctor, see a massage therapist, get an X-ray and pick up a prescription at the pharmacy. There’s also a walk-in clinic, which includes a resuscitation room, cardiac testing, ultrasound, physiotherapy, full dental services and HIV specialists.
The York Medical Health Centre is now open for business. Stewart Watson has been busy recruiting doctors and specialists and taking new patients.
(Andrea Houston)


“[The owners] aren’t gay but are sensitive to the needs of this community, and they want to be involved in a non-offensive way,” he says. “They don’t see this clinic as strictly for the gay community. It is a Toronto community medical clinic. Obviously, gay and lesbian people should feel particularly safe here.”

Besides general practitioners, specialists, including a dermatologist, a cardiologist, a chiropractor and a chiropodist (foot care) are part of the staff. Watson expects 200 to 300 people to pass through the clinic's doors each day. He says eventually the clinic will be open from 8am to 11pm, seven days a week.

By offering some urgent-care services, Watson hopes his medical centre will take some heat off the emergency room at St Michael’s Hospital. “If you break a bone, and it’s not sticking out, we can fix it,” he says. “If [the bone] is sticking out, you gotta go to St Mike’s.”

Elsewhere in the Village, other merchants have been busy with renovations and location changes. Baskin Robbins, which was closed for nine days while it completed renovations, reopened on Jan 15. Super Freshmart, the 24-hour store that is the largest independent grocer in the Church Wellesley Village, will reopen in February. 

Rainbow High Travel has moved across the street to a more prominent location
 at 449 Church St. Company president Devine says the business was in its previous location for almost 20 years.

"As the street became more animated over the years, we became more and more invisible where we were," she says. "We now have a huge window, and we have lots of plans to engage people on the street."

Find the York Medical Health Centre on Facebook or call 416-463-1500.
 


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Reader Comments


 
Very Sad
A terrific, thorough article about a very sad phenomena that we've all been noticing over the last couple of decades. It's very sad to have lived in a time when Church St. was the very obvious beating heart of our community, and to have seen that time pass into history. Whether it's "natural" (my husband and I were just speaking last night about how much Greenwich Village has been gentrified over the last twenty years or so) or a function of economic "progress," or some combination of the two, a feeling that we've lost something precious, that the next generation will never even know, prevails.
Michael Rowe, Toronto ON
01/21/13 5:33 PM EST
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Matt Blackett as a source? (Miscallef not home?)
On what planet in this solar system is heterosexualist Parkdalian slob/chief Spacer Matt Blackett qualified to lecture Church and Wellesley on the merits of anything, let alone the addition of “big-box stores” and Starbucks, both of which, he is too ignorant to acknowledge, are permanently in place? This is the umpteenth concern-trolling article on the clearly discernible and inevitable senescence of the gay village. Its only truly surprising addition is the prediction that many shops will simply close after World Pride, an event that will also be a bust.
Joe Clark, Toronto ON
01/21/13 7:00 PM EST
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Gay village or theme park for Tourism Toronto?
The question that needs an answer. what's a gay village? Is it a row of gay bars, a few business and a community centre or is it something else?Toronto's gay ghetto moved around in the early 1970s, it was on Spadina Avenue; later Queen St., east of Spadina, Parliament Street in the early '80s; and Church & Wellesley by 1992." In fact there is no gay village in Toronto.There remained some confusion in 1992 about what to call the gay neighbourhood east of Yonge Street: Church & Wellesley (accurate if not very snappy); The Village (favoured by those business types); or simply The Ghetto." wrote Rick Bébout, Toronto author www.rbebout.com/bar/1992a.htm "A glossy tourist guide produced by Tourism Toronto touts the city’s gay district as “a celebration of life, diversity and…"shopping." Toronto’s so called only gay village has depoliticized and re-conceived as a tourist attraction. The gay business class is empowered vis-à-vis the local state while the political grievances of severely marginalized queers are put on the back burner. The village at Church and Wellesley is not a gay neighbourhood but a theme park for the Rainbow Flag. Pride Toronto celebrations were originally about building a movement, a day to build community organizations and to get people involved in political campaigns. For the last 15 years Pride planners, along with local officials and business elites, seem much more concerned with reorganizing the event to bolster the local tourist industry." Writes Professor John Grundy in Staging Queer Difference: Marketing Diversity in Toronto (July/August 2004) http://canadiandimension.com/articles/1971 (link correction March 21, 2012) The establishment of the Advisory Committee on Lesbian Gay Bisexual and Transgender Issues in 1999 gave reason to hope things might change for vulnerable queers in Toronto. Mandated to advocate on behalf of lesbian, gay, bisexual and transg
Michel F. Pare, Toronto ON
01/22/13 3:39 AM EST
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Gay village or theme park for Tourism Toronto?
Committee on Lesbian Gay Bisexual and Transgender Issues in 1999 gave reason to hope things might change for vulnerable queers in Toronto. Mandated to advocate on behalf of lesbian, gay, bisexual and transgender people, the advisory committee provided Toronto’s queer constituencies with a rare voice in the newly restructured municipality. Yet the under-resourced committee proved to be quite powerless, and before shutting down, began collaborating with Tourism Toronto to market the city’s old gay neighbourhood at Church and Wellesly as an identity-based entertainment district and tourist destination. Isn't about time Tourism Toronto expanded its definition of the Church St gay Toronto village to include queer neighbourhoods east and west. Pride Toronto 2014 will be expanding to west end and have aready made a pitch to the Dundas West BIA.
Michel F. Pare, Toronto ON
01/22/13 3:51 AM EST
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Evolution
Maybe people just don't want to buy $6 birthday cards from Flatiron's.
Ray, Toronto ON
01/22/13 8:00 AM EST
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Joe Clark is an asshole.
On what planet is biphobic, transphobic, and stodgy asshole, Joe Clark, qualified to lecture on journalistic integrity and sourcing? What is he qualified to lecture on at all? He comes to public meetings and contributes nothing of value, just bitter nonsense. He claims World Pride will be a bust, but when given the opportunity to get involved and put his infinite wisdom in place he does nothing but sit back pissing and moaning about everyone else's work and involvement. Typical. Lazy whiner, go home. Wait no, get out of the house, try to be nice and maybe make a friend.
Meg Fenway, Toronto Ontario
01/22/13 9:16 AM EST
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Another Business Closes
Flatirons' greeting card collection has always been great - but a business in a high-rent district can't survive on greeting cards alone. The perpetually tired sparse old inventory of novelties and giftware, uninspired merchandising, lacklustre displays, and lack of promotion are finally what did the store in. The weekday sales staff in there has always been fantastic...but Mr. Genova, rather than blaming the community for lack of support, should perhaps seriously re-examine his acumen as a retailer. Still, I shall miss the old place.
Former Retailer, Toronto Ontario
01/22/13 1:13 PM EST
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Not surprising Flatirons is closing
The campy greeting cards and merchandise that they sold were fun when they hit the shelves 20 years ago but they have been passe for some time. The owner seems to have a very poor attitude which contributed to its downfall. I recall a few years ago he actually complained about how is business was going to suffer with Church street being closed down for gay pride! How did he stay in business this long? Rents are of course way too high on Church street but with the right retail concept - even at $3000 a month that space could be a gold mine given its location.
Kevin, Toronto Ontario
01/22/13 6:49 PM EST
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The Heteroxist Privileged
comes/posts contributes(?) in many forms including the trolls for the Church St, BIA.
Florida, Pompano Beach Fl.
01/22/13 11:28 PM EST
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I deny being stodgy
I deny being stodgy. As for biphobia, I cannot react with a “phobia” to a group I don't drive a shit about. Now: What lessons can Matt Blackett teach our diverse LGBTTQQI2S* communities that we were too fucking stupid to have learned by simply unicycling through Kensington Market?
Joe Clark, Toronto ON
01/23/13 12:42 AM EST
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Typo
s/drive/give/
Joe Clark, Toronto ON
01/23/13 12:45 AM EST
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What Consumers Want
'Former Retailers' has it right. I'm surprised that a little shop of trinkets barely visible from the street survived as long as it did. When I first came out 15 years ago all my friends had some kind of rainbow paraphernalia (I had a necklace), but eventually we put those things into a box and never brought them out again. Tastes have changed. People don't spend their money on rainbow gag items etc. That's not Loblaws' fault, or the fault of the local gay community. The issue of the gay demographic thining out on Church Street is a whole other matter. For younger gays and lesbians it's no longer desirable to live inside a gay ghetto that currently is much older. The median age in this neighbourhood is around 50, mostly male, and mostly single. The younger people moving here are mostly straight, they're here because of the location. The news recently highlighted that downtown Toronto has seen a boom in "echo boomers" (people 21-35) moving here to live car-free and closer to work. It's these two groups (the older gays and the younger straights) who are shopping at Loblaws and David's Teas. If Village businesses want to survive then they need to be appealing to their changing clientelle.
Ryan, Toronto ON
01/23/13 9:14 AM EST
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Update your products!
I'm young (early 20's) and gay, never had a problem with it. I don't need rainbows everywhere in my life, nor do I want to buy rainbow junk that Flatiron's would sell. Pretty much everything was tacky. I don't feel like I need to live in the Village, and only visit once or twice a month. I am perfectly happy living in any number of neighbourhoods in city. Most of my friends are straight, and my partner and I are perfectly fine with that. I am not going to support a business because it's a gay business, I am going to support a business because they have a product/service I want. But take a business like Fuel that just open up, and I am interested.
Will, Toronto ON
01/23/13 4:23 PM EST
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Church St Businesses Won't Change ...
Ted Genova says, “The community doesn’t really support the stores on Church Street anymore, does it? Look at Loblaws. It’s full of gay people shopping. That’s why Pusateri’s is suffering, and other stores are going out of business . . ." I went into Pusateri's on Sunday to buy bacon and eggs for breakfast. I made a conscious decision to shop on Church Street, I made a decision not to go to Loblaws. At Pusateri’s eggs were $1.00 more than I'm used to paying and Schneider's bacon was $6.89 for a pound. I thought, "Forget this! I'm going to Loblaws." Eggs were $2.89 and Schneider's bacon was $5.99, but President's Choice bacon was $4.99. And the other night I went back to Pusateri’s for a box of Corn Flakes – $2 more than anyone else. If Pusateri's wants my business they need to be competitive. I want to support Church Street businesses, and I do spend my money in a lot of them, but things are tight for everyone, I'm not handing over money just because the business is on Church Street or because they’re gay owned. If residents aren't spending their money on Church Street, it's because we're bored of the offering – we don't need another pizza store, coffee shop, or barber in the village. Please don't make this a gay rights issue. If I were earning 6 figures a year, maybe I wouldn't care about paying $2 more for a pound of bacon. And with Reither's and Superfresh closing down, I have even more reason now to walk the extra 3 minutes to Loblaws – to make my dollar as far I can. Finally, if you’re going to open your business in a basement on Church Street, you need to get creative to let people know you’re there. Perhaps Flatiron’s problem is signage and lack of awareness that is store is even there or what they have to sell. I pass by his store several times a week and never given it a second thought. It’s just not on the radar.
Michael Kealy, Toronto Ontario
01/23/13 10:27 PM EST
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Popular capitalism
We should all be rational economic actors. In a world where time and money are short, we should act in our own self interest. If it's cheaper to buy eggs at Loblaws than Pusateri's, then we should buy the eggs at Loblaws. If Loblaw's hours are more convenient to our work schedule than Pusateri's, then we should go to Loblaw's. If Flatiron's is selling products that no one wants to buy, then it should go out of business. That's popular capitalism. That's what people in the Britain learned under Thatcher in the 1980s. See: http://www.youtube.com/watch?v=nEIR0aOLqXk
Jake, Toronto ON
01/23/13 11:00 PM EST
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Ah, Jake, Jake, Jake....
it's NOT in your best interests to buy cheaper eggs at Loblaws. And there's the rub...
pussyriot, Quuensland AU
01/24/13 8:52 AM EST
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to many bitter people
With all the vile attacks on Mr Genova and his products clearly the bitter Church Street Queens are not seeing the point. The area has changed, and not for the better, people who live on the street do not support the business unless it's butt plugs and porn. Yes we are very lucky that we can now live and be gay were ever we want, and yes maybe we all don't want gay flags waving from every corner of our home, but because of the village and it's store we had a place to go and shop and be safe 20 years ago. Perhaps this new generation of gays should learn some history, and a little respect. As mentioned Gay Pride is another example of how straight own and corporate business come in and take our money and leave, laughing all the way to the bank. I would love the profit from Woody's for one Pride weekend. That is not a dig at Woody's they have done a lot for the community, but at the end of the day if they were not making money they would be out of there. And yes 20 years ago, money was made by the business in the area, but now to many people and not enough space have changed things. I have many friends who leave town that weekend. As for bad attitude at the store, well we all have bad days and a choice of were to shop. Pusateri's has to now open Sundays to keep up, never in 20 years was it open however I no longer shop there because the two asian women would rather talk to each other then the customers and that large woman just sits and has a face on her like a slapped back side. I would happily pay more to support a small business but bad staff is bad staff. In closing, this year when extra does it's " where to shop" guide. Look at the business that you support, other then porn, boozes and coffee all the business are out of the village and usually discount stores. Shame. Oh at Ray, as point of interest cards are $3.95, $4.00, and $4.50 as a rule marked by the suppler, perhaps Walmart does sell them cheaper I would not know, I have a
Coop, Toronto Ontario
01/24/13 11:46 PM EST
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Overpriced food doesn't advance Queers
I don't see how buying overpriced food at Pusateri's advances LGBT rights. Aside from obtaining money from LGBT people who buy things at their store, what exactly do Pusateri's owners do for the LGBT community? What donations have they made to LGBT groups? Do they have a float in the Pride parade? Have they lobbied politicians for LGBT rights? At least Loblaws offers Pride week specials so LGBT people can save money if they want to buy sandwich platters and treats for a party for their friends during Pride. And, Loblaws does employ a lot of Queer people.
Jake, Toronto ON
01/24/13 11:59 PM EST
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Businesses didn't raise the flags
I was an officer of the Church Street business association that preceded the current BIA. After the member businesses declined to pay a $50 membership surcharge, Xtra, a not-for-profit organization, paid the entire fee -- I think it was $1,200 -- to have the city mount the first rainbow flags on the street poles. For the better part of three decades, Church Street businesses have had the opportunity to build a lasting relationship with the communities on their doorstep. And they have known for years that Loblaws was coming. Yet few have done the slightest thing to connect except at the cash. Indeed, some have opposed steps like street closures, apparently because they value the customers that arrive by car over the local residents who come to their doors on foot. As one of those residents, I will miss some of them, if they disappear. But the harsh truth is that many of the complainers have made the bed in which they now lie.
Ken Popert, Toronto Ontario
01/25/13 12:02 PM EST
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Remember Smitherman?
He seemed to think that the gay community should have supported him, no matter what his politics/personality was like. First off, I agree that a major part of the businesses moving out of the village is greedy landlords. Look at the former Zeldas space. It sitting empty for 2 years looks good on the landlord. Alot of good upping Zeldas rent did him. To blame the community of being "apathetic" for a businesses failure is pretty disingenious. There's a woman that works at Flatirons that turned me off going there by harassing me twice when I was there. "I'm just looking" means that. "What are you looking for?" turned this customer off. Maybe it's because I've worked in Customer Service for over 30 years but I'll go where I feel my business is appreciated. As much as I'd love to shop at Pusateris or Freshmart. I've had more than one incident of getting home, and finding out that the cereal or other product I purchased was past it's expiry date. More a problem at Freshmart. Then there are the staff... rude, surly and not so much as a please and thank you. So you're paying extra for what? The guy that owns Second Cup is another example. Moody, cranky and actually told me I was wrong when he gave me something other than what I ordered. I'm not alone. My partner hates going there when the owner is working. I simply don't go there anymore. Now all of this said, Loblaws is in some ways just as bad. When they opened, customer service was great. Now they're just as bad or worse. Hiring staff that can't speak English, grunt at you or completely ignore you when you say "Hello". I've spoken to management several times and they admit that it's a problem. I know get in the car and shop out of the area. At least I have that option. I'm convinced that a business in the village can be profitable if you're paying a reasonable rent, providing a product or service people want, and treat your customers like a valued commodity.
Joren, Toronto (in the Village) Ontario
01/26/13 9:06 PM EST
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Doesn’t Ken Popert live in Riverdale?
In what sense is Ken Popert a “resident” of Church/Wellesley?
Joe Clark, Toronto ON
01/29/13 3:43 PM EST
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High Rent district?
I seen no evidence this is a high rent commercial district. What I see is a dumpy low rent strip of retail on church street. Every time someone yammers on about high rent I think what make you think just because the are is frequented by gays it deserves high rents, that is such a self important statement.
Steve, Toronto ontario
02/06/13 1:31 PM EST
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